DELIVERY QUESTION → REPLY DRAFT

Help customers sooner, with less searching for answers.

A customer asks about a delivery. Instead of searching several systems, your team gets the order details and a suggested reply together. They can check the source records, edit the answer and send it.

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AI-generated illustration of Michał showing an AI-drafted customer reply to a colleague — AI-generated illustration

What we build for your team

A tool that puts the suggested reply and relevant order records in one place. Your support team can verify the facts, edit the answer and decide when to send it.

Where it works

Your customer support system or shared inbox, using the order records and policies you approve. During the audit, we check access and the available connections.

How your team benefits

Give your team more time for complaints and questions that need their judgement. Routine delivery replies take less searching and repeated writing, with final approval still in your team's hands.

SEE WHAT YOUR TEAM RECEIVES

From a delivery question to a reply your team can check.

AI looks up the order records your team is allowed to use and drafts a reply. A support employee checks those records and sends the answer.

Illustrative example · fictional data

BEFORE · CUSTOMER QUESTION

Customer message

Message reference: T-318 · verified account C-104
Related order: SO-2087

Has order SO-2087 shipped yet? I need to update our warehouse team.

Original information for your team to check

AFTER · AI DRAFT FOR REVIEW

Reply draft for your team

Order record: SO-2087 · marked as dispatched
Delivery estimate: Not available in the source

Your order SO-2087 is marked as dispatched. A delivery estimate is not yet available. We can check with the carrier for an update.

Records usedOrder SO-2087 · dispatch event D-522 · approved delivery policy

Your team stays in control

A support employee checks the latest records and approves the reply. Because the delivery date is missing, the draft does not promise one.

The practical benefit

The order status and a suggested reply are ready to check together. Staff spend less time switching screens and writing the same updates.

TEST IT ON YOUR OWN FILES

Find out what could improve.
Then put it to the test.

Start with a few frequent topics from one inbox or support system, using examples with personal details removed. Measure the time to check and send a correct reply before deciding on implementation.

The audit costs $1,250 USD net. We assess the current workload, data and potential benefit, then propose a separately priced pilot. The test gives you measured results and a recommendation. You decide whether to commission implementation.
See the example project budget ↗
Read a sample audit report ↗

Best fitWholesalers, distributors and e-commerce businesses with 30–500 employees whose support teams repeatedly look up order status and delivery details.

01
Receive a question and identify the customer and relevant order.
02
AI: Find order details and prepare a reply showing the records used.
03
Check and send the reply, or follow up on missing information.

For your team: Less searching between systems. The suggested reply and its sources are together, ready to check.

BEFORE WE START

What your team brings.

Sample questions from one inbox or support system, with personal details removed.
Order and delivery records, plus rules for who may see them.
Your customer service policies and rules for involving a manager.

The person responsible for the task explains the rules and checks the examples. Your IT contact helps us confirm access to the files and systems the tool will need. See what your team provides at each stage.

MEASURE THE CHANGE

How we'll know it helps.

Time spent preparing and checking replies to the selected questions.
Drafts your team can send with or without edits.
Questions a person must investigate because information is missing.

We compare the same types of work before and during the pilot, including checks and corrections. Then we weigh the time saved at your monthly volume against the cost of building and running the tool. Estimate the benefit for your team.

AFTER THE TEST

Review the evidence.
Choose whether to invest in implementation.

You receive the test results and a separate implementation quote. Implementation: From $6,500 USD net. Optional support: From $1,000 USD net / month. All prices exclude VAT. The quote lists hosting, AI service fees and other software costs separately.

In the first conversation, we explore what you want to improve, which examples would help us assess it and whether an audit is a useful next step.

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